In the case of Griffin v Brisbane City Council [2024] QCA 157, the Court of Appeal reviewed an appeal by Tricia Marie Griffin against the Brisbane City Council concerning a claim for damages due to psychiatric injury sustained during her employment at the Council's call centre. Griffin argued that the Council had breached its duty of care under the Workers’ Compensation and Rehabilitation Act 2003 (Qld), by not taking reasonable precautions against the foreseeable risk of such injury arising from abusive calls, particularly from a serial caller. The trial judge originally dismissed her claim on the basis that the injury was not reasonably foreseeable, which the appellate court deemed an error. The Court found that facts pertaining to breach and causation were not adequately addressed by the trial judge and thus remitted the case for further hearing on these matters. The appellant was granted costs in the appeal but the respondent was required to bear its own costs.
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